DS
Damian S
1 reviews | Active since Apr 2015
27 Apr 2015, 12:18
Bad Service
Gave notice to terminate my contact in January 2015. Contact ended in February 2015. Call centre agent agreed to terminate the contact by February 15th but I was still billed for March.
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Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 11:58Hello DamianSakoor,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have sent you an email, would you please respond and advise us if you would like to retain your number on prepaid. Once we have received your response we will cancel the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have sent you an email, would you please respond and advise us if you would like to retain your number on prepaid. Once we have received your response we will cancel the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply07 May 2015, 11:58
Official
Hello DamianSakoor,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have sent you an email, would you please respond and advise us if you would like to retain your number on prepaid. Once we have received your response we will cancel the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have sent you an email, would you please respond and advise us if you would like to retain your number on prepaid. Once we have received your response we will cancel the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,