Bad service

Called in to cancel my contract to move over prepaid so i can then port and move to another provider for obvious reasons which is that mtn cannot keep up with deals offered by competitors. I logged the request and was told it will take 48 -72 hrs to receive confirmation. Called again today after waiting on hold for 42min i was told it takes 5 working days and the cancellation dept is very busy abd only works mon-fri . Another strike to move to another provider. pathetic service and responses . Seems as if mtn cannot keep up with the needs of customers. I really cannot wait 5days and more for mtn to process a simple request Because a dept is busy. I need my request attended to immediately as i will be out of the country next week.