1 reviews | Active since Apr 2015
BAD SERVICE
My MTN account tis around R1500 pm and from end of April about R3300<br> <br> February I went to take out a new MTN Sky Package and they had to port my number from Cell C.<br> When the contract was approved I went to the MTN Store in Loch Logan, before they could Port the Number the lady made a mistake and finalized the contract on a new number, I did not want that because I am a business man and my nr is on all my documentation, then she told my I must wait a few days and then I can change my nr back to my old nr - that did not happen because MTN told me I can only change my nr to one generated by your system - So now I am stuck with the new number, The cost of changing all my documentation, Business cards adverti*****ts and Company Info is standing at around R8000 which is unacceptable, I think it should be for MTN's account.<br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
