LJ
Leticia J
1 reviews | Active since Feb 2015
04 Feb 2015, 13:53
Bad Service
Account been suspended send proof of payment account still suspended after 24 hrs when proof was send an email was send back to say sorted within 8 hours. Nothing sorted, still suspended. If you call you are put on hold with a recording till you decide to disconnect. Can not find any other number to call!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 15:31Hello LeticiaJubber,
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that the payment was only allocated to the account on the 4th of February 2015 and the soft-lock was then removed on the very same day.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that the payment was only allocated to the account on the 4th of February 2015 and the soft-lock was then removed on the very same day.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply16 Feb 2015, 15:31
Official
Hello LeticiaJubber,
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that the payment was only allocated to the account on the 4th of February 2015 and the soft-lock was then removed on the very same day.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We see that the payment was only allocated to the account on the 4th of February 2015 and the soft-lock was then removed on the very same day.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,