Bad service

It is unacceptable that MTN offers a service where you CANNOT get assistance through customer service. Your Superflex option may be self-service through the app, however customers still need to be able to actually GET HELP when something goes wrong, as it very, very often does. Not only that, but most of your customer service representatives clearly have no training at all on your Superflex plans. It's just phenomenally bad service from MTN.