Bad service

I cannot believe that after more than 10 years of being a loyal customer, I would fall victim to what appears to be an upgrade ****.

I upgraded my contract on 2 March, and to date I still have not received my device. Each time I call to follow up on the delivery, I am now being told that nothing can be done because their system shows that the upgrade was done in-store.

This is extremely concerning because I did not visit any store. I certainly did not do an upgrade at Bayville in the Eastern Cape. Your team has already confirmed that the consultant assisted me over the phone and that the call records reflect this, yet no one seems willing to resolve the issue.

I was originally told that the device would be delivered within 24 hours. We are now on day 6 and I still do not have the phone.

I am extremely disappointed that I am expected to pay for a contract for a device I have not received. If this matter is not resolved and my device is not delivered by 11 March 2026, I will have no choice but to open a ***** case against the consultant involved.

I will also consider sharing my experience publicly, including on social media, to highlight how this situation has been handled.

I would appreciate your urgent assistance in resolving this matter.