Bad Service

Hi

On this day 28/06/2020 my wife upgraded a phone at MTN Mall Of The North Cosmonet to be exact and after a few days i noticed that the battery did not last. I took the phone back before the 7days out of box failure expired and guess what i was told the phone must be checked by a huawei tech because they thought my apps were finishing of the battery and the tech did check it and said theres nothing wrong with my apps and by the way at that time i am dealing with an arrogant manager by the name Armand by the way warranty assessment applies for phones booked after 7days and they went on to book it that way and i got intouch with the Area Manager Antoinette Greyling and she told me that as per MTN the phone must be booked as a warranty assesment and i was still shocked so i requested that they show me on the contract where it states that the phone must be booked in as a warranty assessment and till today theres no such on paper and on the contract. So since 04/07/2020 the phone has been sent to be assessed its not yet back mind you i have paid the 1st debit without a phone and what gets me angry is i always have to follow up and it seems no one care about me paying for a device not in my possession. The slogan should be "mtn every where you go we can ***** you.