Bad Service

I want to express my disappointment for the poor service i received from Mtn.As a loyal customer for as long as i can remember this is really bad.My phone got ****** on Saturday and since then i’ve been trying to do a sim swap but no luck.I went to the Caledon shop just now and the consultant couldn’t help me because i am a prepaid user.This is utter nonsense!!!They suggest that i take out a contract to get my number back!Why?

I am going to social media and Helo Peter to express my dissapointment,because this is unacceptable!