BAD SERVICE

My name is Orateng Mongale ID called in your department today over 20 minutes with Khanyiswa over the phone with no help - assisted by Khanyisa who was supposed to update my address - she was on a call with me however talking to other people on the side - I could hear the background sound and it was very hard to hear her from the side - She showed some signs of not being interested . She sent me the first code on my phone , the minute the code came through i tried to communicate with her but she was too busy talking to other people while in the call with me- which led to the pin to expire. Her network connection and sound at the back was too bad - she later told me to go back to the branch of which i started at that branch of Tamboti Mall and the person i spoke to on the phone asked me to go home and make a call from home . When i reach home and call this lady was unable to help me even unprofessional. Now i have to go back to the branch . mtn why are you sending me from pillar to post without assisting me