Bad service

Scathing Report on MTN Home Services

I feel compelled to highlight the appalling service I have received from MTN Home Services, which has left me frustrated, out of pocket, and without the internet connection I paid for.

1. Misleading Payment Terms

We paid in advance and were never informed that an additional payment would be required before the end of the month. This lack of transparency is unacceptable and misleading to customers.

2. Delayed Activation

The router was delivered, but it took over a week to RICA our card, meaning we had no service for the first week and a half despite having already paid. MTN effectively took money for a service they were not providing.

3. Broken Promises & Contradictory Information • When I called accounts, I was assured the hold would be lifted and I could pay by Friday (I even stated I would pay earlier). • When I followed up, I was told the service would be reset within 15 minutes. That never happened. • On another call, I was told my service had been cut off and there was nothing I could do. • Today, after calling again, I was told even if I make a payment, it will take up to 24 hours to reactivate.

This constant back-and-forth shows gross incompetence and a complete disregard for customer service.

4. Useless App & Support

MTN agents keep advising me to use the app, which shows that no payment is outstanding. Clearly, their systems are inconsistent and their staff untrained.

Conclusion

This is disgusting service from a company of MTN’s size. Customers deserve honesty, reliability, and support — not delays, excuses, and misinformation. More people should be aware of how poor MTN Home Services truly is before committing their money.

MTN, you have failed at every step: transparency, service delivery, customer support, and accountability.