Bad service.

First of all I have been with MTN since 2011 I was due of an upgrade which has been on going for 5 month. My 1st problem was doing via phone call. WORST mistake of my life, i was approved great, only to be notified the phone was out for delivery, called confirmed time everything was in order, a few minutes later i get notified the order has been canceled and the phone has been sent back to head office. I spent 2 weeks with customer care to see what the issue was to be told i need to call the delivery company they need to sort it out. Eventually it sets sorted, awesome great.

Now go back to yesterday 17/02/2026 I do the upgrade again in store (via sales consultants whatsapp) credit limit was increased I asked for the HONOR 400 PRO. I was approved only to collect the phone its the HONOR400 lite (yes maybe its my fault for not checking but I wanted the PRO) Now I'm suck with the lite and I can cancel it but will still have to pay the contract fees untill its done. They keep sending me to different departments and each person gives me a different story, I just want some answers I have gone from a Samsung Ultra device to a down grade. How difficult is it to do a replacement? MTN wont even do that unless I do a new contract. I cant any more with MTN