BAD SERVICE

Called MTN last month informing of change of banking details. was asked to please put it in writing and e-mail with copy of ID which I did and also informed them of change of e-mail address as previous provider Goggaconnect no longer exist. this morning I get an sms advising if I do not pay x-amount my services will be suspended. called them this morning and spoke to Fawzie the same person I gave my e-mail address to last month as I receive part of my bill via e-mail and the other via post which I have now changed all to e-mail. I asked to please e-mail the past 2 months account to me as I have noticed what they are asking me to pay is what I was paying for when I had 3 contracts but now only have two. she assured me she will do so immediately it is now 6 hours later and I am still waiting. the previous time I requested it from another lady and the same thing happened,never received it. as for the change of banking details she confirmed that it was changed on their system so why send me a threatening sms to suspend my lines. I should have let them suspend my lines than I should have been out of their claws as their service is non existent. Come on MTN employ competent people.