MM
Muhammad M
1 reviews | Active since Feb 2015
03 Feb 2015, 17:17
Bad service
It is almost 3 weeks and not once has the repair center or the MTN store called me! I have to call them to find out where my phone is. I just got off the phone with a consultant and guest what, because the store in campus square has not sent them my documents they cannot fix my phone... nice one MTN. Your Agent Gugu Makhubo said it is my job to phone the store and ask them to send the documents. Never have I heard of so much bull. If i am suppose to do that, than why the hell did i not get a call for this.... at this point i would like to cancel my contract. <br> <br> someone needs to resolve this an quick cause i am done with MTN
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Replies (1)
MTN South Africa's replyOfficial
17 Feb 2015, 16:04Hello mangeram,
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card number to view the progress and the history of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card number to view the progress and the history of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 16:04
Official
Hello mangeram,
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card number to view the progress and the history of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card number to view the progress and the history of the repair and advise you accordingly.
Regards,
Ebbedene
REQ:***
Best regards,