PB
PHILIPINE B

1 reviews | Active since Apr 2015

13 Apr 2015, 11:25

Bad Service

I have never come across such **** service. The call centre is forever experiencing high call volumes. You hold on for ages only to have the call disconnected or contact agent not having the necessary skills to actually handle your enquiry. <br> <br> I have emailed [Email Removed] 4 x regarding the reactivation of my line (THAT SHOULDN'T HAVE BEEN SUSPENDED IN THE FIRST PLACE!) and I have had no response whatsoever.<br> <br> It is actually so infuriating to deal with MTN cause they don't give a **** about their clients. Definitely taking my business else where once my contract expires.<br> <br> MTN = ****PIEST SERVICE PROVIDER!

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 15:16
Official
Hello burtp,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.

Your line has been reactivated on the 14th of April 2015, please do not hesitate to contact us should you require further assistance.

We understand that the entire experience must be very frustrating and hope we can restore your faith in us.

Regards
Yahya
REQ:***

Best regards,