BAD SERVICE

now 2 weeks since I requested help with the upgrade in October 2022 that does not show the airtime nor the data according to the new contract. I am really not happy with the service as I went into a shop last week and it was promised it will be sorted that afternoon latest the next morning. I have received the query number *** and the next day the query was closed. Nothing was done. You cant get anyone to speak to you.

When I locked this query only the address was changed not looking into the new contract and why is the data and airtime still not been loaded.