Bad Service

I called to be assisted with my number as my airtime was disappearing and wanted to know why i know my number is on contract but instead of being transferred to a person who can assist i was told to call the contract department even though i explained that I'm not getting through and i get cut off. I asked to be transferred but she just told me i need to contact them myself. If this is the service we getting clearly our loyalty is not worth a thing to them. It is shocking to be honest.