Bad service

Good day Kindly assist as I more than frustrated and this is ruining my whole month and life as it is. I app**** for a contract router on April 2023 and was required to pay the amount of R473and I did, so they explained the debit order R250 will be deducted on the 15th of every month which is fine by me. Now the first month to my surprise I found the amount of R2500 try to debit in my account which is not the agreement hence it could not go through as I did not have that much money in my account.I had to take my time go to the store and make manual payment and I asked them to fix whatever need to be fixed I was told it’s sorted then good to go. 2nd month a debit order of R2,5k went throu into my account again not the agreed amount,have to take my time and go to store again as I disputed the amount and I payed the agreed amount with penalty and I was assure that it will not happpen again

The challenge now is the router is not working and I made payment and now on top of Thato have to buy data which is double cost,I went to the store couple of times and every time they make call to log an incident but I don’t see positive result which makes me question a lot of things This has affected me negatively as the insufficient funds will reflect on my credit bereau and when I apply for something it will be a negative for me which is not my fault but now MTN is ruining my life Time and time again I have to make a call or go the store where no one will compensate me so this contract is costing more than it’s worth and I’m not happy with it.I wanted to log a complaint with ICASA but I believe I have to start with customer care I don’t need apology calls but solution as already my life is messed up I have upcoming exams ,my child needs need to do research school projects and I have to spend more where as the is a router which is useless if I’m not good enough to be your client let me know so that I can make other arrangement