Bad service.

So I have a contract with mtn and from the first month my banking details were captured incorrectly and I had to manually make a payment, fine.

I gave mtn a call to rectify this issue and the lady did help but my account was not debited as requested so I had to call again to make an arrangement, again it wasn't debited now I'm 3 months behind and I made a half payment.

I have 2 contracts with MTN but the data Sim was canceled after 2 months of this payment issue caused by mtn.

Now I'm being charged every month for that Sim but it's not working and the lady I spoke to today (Hazel) was not helping after I repeatedly told her that the data Sim is not suspended but canceled. FYI my cellphone is working fine regarding this payment issue.

Now they're refusing to cancel my Data account that's already off.