Bad service

I am very ****ed ,disgusted with the negligence of your employees that affect us .I had a sim contract with you for the number *** in July I went to the branch in umtata plaza to close the account as I had lost the SIM card I was told to pay the admin fee for cancellation which I did ,the agent that assisted me advised that I will need to call the following day to confirm if the account is marked for closure as sometimes it happens that the settlement that they have on the branch may differ when I contact the online agent. I did as I was told and I was told I still owe R163 which I paid through an EFT to close my account . I then did a follow up to make sure if my account was then finally closed , I was told it has been marked for closure and it will be closed . Towards the end of august I did an online order for iPhone 14Promax 128Gb purple which was approved and my phone was delivered Tuesday this week , upon engaging with the agent she told me there were only 3 phones left and the colour is purple and I was happy with the color and then boom 🤯 I received a space grey phone 📱 and I’m not happy about that . My phone came with a sim card that has been suspended and upon trying to reach MTN million times being transferred from one department to another with no help ,I was told I have two contracts with them and that took me by shock because from where I stand I closed my sim contract with MTN. The way I’m so angry I want nothing to do with MTN COME TAKE YOUR PHONE I DONT WANT IT ANYOMORE I WANT TO CANCEL ANYTHING THAT HAS TO DO WITH YOUR POOR SERVICE PLEEEEEEEEESE . *** that’s the number I can be reached to