NP
Natasha P
1 reviews | Active since Dec 2014
07 Apr 2015, 15:00
BAD SERVICE
Been with MTN for more than 10 years and never had such bad service with a consultant her name is Salome she confirmed that there was stock of your HP laptops now my daughter is without a laptop at UCT in Cape Town and said she will phone me back but after calling the warehouse I had to call her back and there is nothing she could do just like that...PATHETIC!!!
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Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 12:11Hello natasha.prins,
We are truly sorry for the breakdown in service experienced with visiting one of our outlets.
We will be reporting the service breakdown to the Regional Manager to resolve internally and the corrective measures being put in place.
We have now perused the account and we see that upgrade was done at the VA Waterfront for the package required and is currently fully active on our systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced with visiting one of our outlets.
We will be reporting the service breakdown to the Regional Manager to resolve internally and the corrective measures being put in place.
We have now perused the account and we see that upgrade was done at the VA Waterfront for the package required and is currently fully active on our systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 12:11
Official
Hello natasha.prins,
We are truly sorry for the breakdown in service experienced with visiting one of our outlets.
We will be reporting the service breakdown to the Regional Manager to resolve internally and the corrective measures being put in place.
We have now perused the account and we see that upgrade was done at the VA Waterfront for the package required and is currently fully active on our systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced with visiting one of our outlets.
We will be reporting the service breakdown to the Regional Manager to resolve internally and the corrective measures being put in place.
We have now perused the account and we see that upgrade was done at the VA Waterfront for the package required and is currently fully active on our systems.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,