bad service

After 3 attempts of trying to book in a phone I was successful on the 18 March 2015. I have dealt with Kiresh, a very rude unhelpful man who I had problems with from day one, for some reason they couldn't pick up the phone on the system and my contract option was changed without any signed documents, I then dealt with precious who is just as rude and also could not pick up the phone. Lastly Charl assisted, the service received from him was the best by far, the only consultant who could find the phone and book it in! When following up today, Dory confirmed that she was unable to find my device, 2 hours later she calls to tell me it takes 3 to 4 weeks to get a quote! I find it hard to believe that such a well established company provides such delayed and horrible service and how only 1 out of 4 consultants could help me! I'd like a response with regards to this matter before 16:00 today or the matter will be escalated, I pay for a service no one is doing me a favour so I'd like to get a proper service that loyal customers deserve.