1 reviews | Active since Feb 2014
Bad service
3 complaints about their service. <br> 1. They do not respond to emails sent to their customer services. In vain I resend and wait for a reply.<br> 2. I came across from Nashua Mobile when they closed, MTN have *******ly loaded a debit order on my account, and since they have not rep**** to my emails I am still at a loss as to who gave them authority to load the debit order.<br> 3. My iPhone has a hardware fault as confirmed by iStore and various internet sources and needs to be replaced. On trying to hand it in for repair, I am told I need a proof of purchase? I am paying you a hardware subsidy each month for it, it is listed as my phone on my account, and my warrantee is listed by Apple as well, why do I also need to give you a proof of payment?!?!?! <br> <br> I will not be renewing my contracts with MTN. Just zero<br> interest in helping clients out.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that the proof of contract is required to verify if the device is still within warranty. MTN does not have the IMEI details on record because the phone was issued at Nashua.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that the proof of contract is required to verify if the device is still within warranty. MTN does not have the IMEI details on record because the phone was issued at Nashua.
Thank you
Wenzile Masina
REQ:***
Best regards,