Bad Service

Dear MTN,

The MTN store in constantia village staff is not equipped to be of service to MTN customers I’m sorry.

Earlier this morning around 11 am I went to the store to conduct a swim swop. I was then told my the MTN consultant that I needed to purchase a MTN SIM card from Pick ‘n Pay, I have asked if this sim card will work that they selling because a few months ago I experienced a nightmare with regards to a faulty batched SIM cards. Nevertheless purchased the SIM card, provided my documentation and the consultant confirmed that all is in order and I should wait about 2 - 4 hours 🙈🙈.

Around past 4 I called the store to ask them if everything is processed because when I put the SIM card in I get the new number and my old one is still off.. I then get told oooh sorry we couldn’t process anything because the SIM cards Pick ‘n Pay sells are faulty 🥺.. No one called me to tell me I had to chase after them… anyway I then got told sorry nothing we can do in our side please rather go to another MTN store.

What frustrating to me is that my banking apps and what’s app is connected to that number if they made the effort to call and let me that is wasn’t processed I would have made an alternative arrangements … but you can’t tell me at 5 of sorry nothing we can do ..

Then the manager still has attitude when I questioned and asked why no one contacted me I left and alternative number should they need anything 😳😳

Further to that I get told I should try again in 24 hours / 72 hours otherwise my number will be block..

So I currently have no access to my banking apps or WhatsApp which leaves me in a predicament should anything.

Please advise what is the way forward and for someone to assist me that is skilled and takes customer care seriously and not just brush’s it to the side because I’m a prepaid customer .

Thanks you