SK
Sinqobile K
1 reviews | Active since Mar 2015
31 Mar 2015, 10:37
BAD SERVICE
WE HAVE HAD A CONTRACT WITH MTN FOR YEARS AND NOW THEY HAVE ALLOWED A NEW ********** CONTRACT TO BE OPENED UP IN OUR NAME. WE HAVE SUBMITTED AN AFFIDAVIT AS THEY REQUESTED, THEY SAID THEY WOULD OPEN UP AN INVESTIGATION BUT NOW THEY HAVE CUT MY OUTGOING SERVICE AND THEY ARE STILL EXPECTING US TO PAY, THEY ARE EVEN THREATENING LEGAL ACTION AGAINST US. WE WILL NEVER HAVE AN MTN CONTRACT AGAIN AS THIS IS UNACCEPTABLE!!!
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Replies (1)
MTN South Africa's replyOfficial
30 Apr 2015, 14:33Hello NPM 30/04,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the barring has been suspended and the ***** matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles,
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the barring has been suspended and the ***** matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles,
REQ:***.
Best regards,
MTN South Africa's reply30 Apr 2015, 14:33
Official
Hello NPM 30/04,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the barring has been suspended and the ***** matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles,
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the barring has been suspended and the ***** matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles,
REQ:***.
Best regards,