BAD SERVICE

On the 7/12/2020 I did my contract upgrade at mtn franchise (blue-chip mobile) which was for (5G unlimited) and I was told I will get 300G Anytime and 300G at night based on my data spending I was happy to have the contract but little did I know on the 16/01/2021 I was completely cut off I didn't have any internet connection and when I asked I was told it was because my data was finished I asked how do I finish 300G when I didn't finish 150g they told me my contract was not a 300g but a 50g and I asked them to rectify it I was told to go back to the store I spoke to the lady who did my upgrade and assured me it was gonna be sorted out the problem was at the head office she submitted the contract on a correct deal code I have since been waiting with no feedback unless I call the store they refuse to give me the area managers contact details, I have spent more than my budget cause now I have to buy data that doesn't last to make matters worse is that I can't even buy data for this contract so i basically use airtime to connect which is even more expensive so now MTN this lady sent me the communication that was sent to you, my question is how long does it take for a query to be resolved 3 months, a year 6 months what happened to service delivery I regret every day upgrading my contract with MTN, I can't trust MTN going forward how I have referred a lot of people to you only to be disappointed I need this contract sorted out or I will definitely take it to the ombudsman I have given you enough time and I want my refund because I have been getting an incorrect package, I have wasted my petrol money to go to the store I have wasted my airtime to call the consultant to call your head office off which they as useless they could not help me so now MTN refund me my money and cancel all your contract and I can go to other network for service... Remember the contract is not so important but the service is important I will rather pay double to get better service than staying with you