Bad service

I ordered a cell phone and a data sim some time ago which was delivered last week. Since then i have been calling MTN every day to activate the sim cards to no avail. The consultants keeps telling me that they will escallate it and theres a 24 hour SLA for activations. Its time for my premium to be deducted yet I have not used the cards. I had no joy with the device but my debit order will be deducted. Because of this unpleasant experience I then decided that I will not continue with the contract. I was then advised that after 7 cooling off period I will be charged for usage of the device and sim cards. Which I feel is unfair because I have been calling since day 1 and had no joy with the device... I run my own business and for me to go to a mall is a tedious process which cuse loss of income and if i dont make money i cant pay my premium and none of the consultants cares about that. Please activate or fetch your device and cards at no cost to me. Contact me on ***