Bad service

On the 16 April I bought R30 airtime from mtn through capitec bank and the airtime didn't reflect on my phone. I thought it was a network jam so I bought another R30 airtime again as I wanted to make a phone call at the time. The second airtime didn't reflect either after 2hrs of not receiving an SMS telling me my airtime recharge I decided to call mtn. The consultant who helped me advised to be patient and give it an hr and check the balance again. I called again in te ate afternoon and Sibongile said I must send a proof from capitec that the money was deducted. Unfortunately I couldn't at the time and decided to give it a day and call the next day. When I called te lady who was helping me said I must switch off the phone for few minutes and switch on again which I did and nothing happened. I called again after that and was told that my R60 was taken by extra time which I said it is very impossible because I don't qualify for R60 extra time. She didn't understand what my problem was as my money was deducted by extra time. I tried to explain but she she didn't have time for my explanation. The later I called again when I was told that the number I am using is not the number that I know because on their side it reflect 0833 while mu number is 060 so when I said that the lady managed to see my balance of R48. I asked for help now t solve the problem of my money to be accessible but the lady was annoyed by my questions which didn't make sense. I called again and was helped by Farouk John if that is his name because he was also very upset when I asked fr the reference number or his name he even asked me I'd I want help from him or what . He also couldn't help me. I called again today for the last time where I found the rudest of them all her and is Miranda if tat is her name because when I asked her the ref number or name she ws also annoyed . She was upset with the fact tha she is asking me to switch off my phone fir 10 min so I'm telling her that I've been doing this but it is not working and she said now she is doing it I must listen to her and do as she say and when I asked the name she said Miranda and dropped the phone immediately in my ear. Niw I sent a period if payment as they asked and now instant of getting help I'm getting some defensive person. What I needed is to get help of this crossed number and my R60 airtime that has been deducted from my account with my permission. Good day Sir/Madam,

Thank you for your email.

Please note that MTN does not credit failed provisions from Capitec Bank. You are then advised to refer to your bank for future assistance.

Kind Regards, Thobeka Maya MTN SA

Reference Number: *** That is te response I got.