Bad service

I recently app**** for a contract on the online store during a promotional period. Subsequently, I received an SMS stating that the credit vetting process had been halted due to the requirement for additional documents. In response, I contacted the customer service call center to seek resolution.

During my initial call, I was informed that there had been an issue on their end, and I was advised to reapply, which I promptly did. Unfortunately, I received the same SMS notification once again. Frustrated by this experience, I reached out to the call center once more, where I spent a total of one hour and thirty minutes on hold.

Throughout this extended period on the phone, I was transferred multiple times—initially from customer care to sales, then from sales to credit vetting, and back again to customer care, followed by another transfer to sales. The last transfer to sales was particularly frustrating, as the representative informed me that I needed to wait for seven days and abruptly terminated the call. It's worth noting that I had to endure waiting periods of 10 to 20 minutes during each transfer.

I find this level of service, especially given my status as an existing customer, to be exceptionally disappointing and far below the expected standards of customer service.