Bad Service

A lady called Sisipho from MTN at Festival Mall helped us, we had to take a phone back as it had software issues. This was done last year in November, we still don't have the phone. When we go to the shop, we get turned away and are told that the phone will be ready in a few days. We called her yesterday to follow up and she was beyond rude, she could not explain what the procedure is after a phone has been taken in. She could not tell us where the phone is and when it would be ready. She went on to say we should come to the shop so she could our faces because that's how she would know what we are talking about!!! This is beyond unprofessional, she never asked for an IMEI number or ID number to track the phone, just wanted to see our faces. Best part is she went on to hang up as I was talking to her.