BAD SERVICE

MTN decided to cut off my husband's phone because of non-payment although his debit order gets deducted holistically every month from his account. You cannot speak to an agent when you phone 083135 only if you are prepared to hold on for 11 minutes. The app does not allow you to make payments, it says something went wrong - we have tried upteenth times to do payments that MTN claims we owe them. Not at all a good review, and for being a client for over 30 years, this is not the way to treat your clients. When I eventually got through and forwarded the email to a person who was willing to help I was told that it will take 24 hours for my husbands' phone to be reconnected. All they can do is to apologise for the inconvenience. Apologising does not help if a phone is cut without your knowledge, without you owing anything to the company and worst of all without notifying your client that you are making a mistake.