Bad Service

I am very disappointed at MTN, because my cellphone number has been suspended due to a query on their side.

I have spoken to multiple people since the the 29/09/22 to date and no one is unable to resolve the problem. Yesterday 04/10/22 I spoke to almost 10 consultant's who put me from pillar to post because they did not know what they were doing.

I have been a loyal customer for the past 16yrs and to receive such bad service is a utter disappointment.

What needs to be done to receive proper service from MTN, but MTN is quick to take there client's money but can not provide a basic service to us.

Can I get some feedback\assistance from senior management as consultants are unable to help me?