Bad Service

Goodday Today I made a call to MTN enquiring about the airtime and data balance issue I had of which I made 4 calls which were less than 1 minute, and had R170 airtime that was gone just like that. My number was hacked in December and someone was able to log on to my app did airtime transfer and was worried something was wrong. She could not explain to me, made me hold without even telling me that she is still checking, had to ask if she was still on the call. I had some questions which she did not answer instead she told me that she will drop the call and will have to call again to another consultant of which she rudely did... Is that how it is done? She did not want to listen to me instead kept on talking over me'I am dropping the call' She said her name was Siwa, refused to give the surname as they are not allowed to. What is the point of customer care? None of my answers were answered no did she make an effort to get someone to check for me if there was something wrong because it had never happened before. Having worked with customers especially over the phone it was rather shocking considering the lot of ****s that happen with sim swaps I was not expecting that service from MTN...?