Bad service

I took out a contract on the 1 Aug 2019 which was only activated on 12 Aug 2019 when I was told it would be active the following day (2 Aug 2019). I had to make numerous calls and visits to the branch (****arney Mall) for the SIM to be activated There after I was given the wrong data amount and it was never fixed. I spoke to many agents who kept sending me back and forth from the call center to the branch. I spoke to Duduzile Khumalo who told me the query was escalated, I then spoke to Andile Maletshal who said it hadn't been escalated and that she would escalate the query. Both of these consultants requested me to send them a copy of my contract It was still not resolved. I spoke to a few more agents who kept telling me the same thing and when I asked to speak to a supervisor, I was always told that they were on another call and they will investigate and get back to me. After all this trouble I decided to cancel this contract on 20 Sep 2019. When I called the call center I was advised to go to the store to cancel the contract, when I did go into the store on 20 Sep 2019 they asked me to call the call center to cancel, eventually they advised that I would need to pay R1500 for early cancellation, which is utter nonsense. After I refused, I was advised that the request to cancel the contract has been sent through and would be resolved by Monday and I would receive a call from Nomakhosi Dlamini at the branch to confirm that cancellation. I was not contacted and I had to call in again. I was advised that her manager was on leave and that the area manager is on training and they will get back to me within the day. I received an email yesterday from Nomakhosi stating that the manager was still on training. The policy still has not been cancelled and the deduction went off my account on 25 Sep 2019. I am very frustrated with this service.