NR
NAYEN R
1 reviews | Active since Jun 2011
16 Mar 2015, 17:06
bad service
I app**** for a Samsung tablet in December via mtn direct however upon delivery the incorrect device was delivered. Now I am being billed 539 correct and 300 a month which is incorrect. It is very hard to get a statement on both contracts and also a refund. Interestingly you can get a contract with ease telephonically but not service. I must call mtn direct between their office hours to get something resolved which is their stuff up.
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Replies (1)
MTN South Africa's replyOfficial
20 Mar 2015, 10:32Hello nayen,
We truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated the matter directly to the Prepaid Department to assist you with the issue being experienced. We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated the matter directly to the Prepaid Department to assist you with the issue being experienced. We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Mar 2015, 10:32
Official
Hello nayen,
We truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated the matter directly to the Prepaid Department to assist you with the issue being experienced. We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly sorry for any inconvenience caused and for the breakdown in service.
We've escalated the matter directly to the Prepaid Department to assist you with the issue being experienced. We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,