CP
Candice P
1 reviews | Active since Nov 2013
16 Mar 2015, 14:45
BAD SERVICE
STILL NOT SORTED<br> THIS ACCOUNT WAS ACTIVE FOR ALMOST A YEAR, EVEN MORE, AND ALL OF A SUDDEN I GET LISTED BY MTN LAST YEAR NOVEMBER 2014<br> <br> I REFUSE TO ACCEPT THAT I AM RESPONSIBLE FOR MY OWN ACCOUNT - BUT I HAVE ALL MY EMAILS FROM MTN WHO THEN COULD NOT OR REFUSE TO ASSIST ME - SO THIS IS NOT MY PROBLEM<br> <br> I WANT AN URGENT RESPONSE, OR THIS WILL BE TAKEN WITH THE OMBUDSMAN
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 14:40Hello Cpaulsen27,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there is an amount of R6 155.17 outstanding on your account. Kindly note that we have sent you an email with our banking details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there is an amount of R6 155.17 outstanding on your account. Kindly note that we have sent you an email with our banking details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply19 Mar 2015, 14:40
Official
Hello Cpaulsen27,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there is an amount of R6 155.17 outstanding on your account. Kindly note that we have sent you an email with our banking details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there is an amount of R6 155.17 outstanding on your account. Kindly note that we have sent you an email with our banking details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,