BAD SERVICE

I have emailed MTN. I have visited MTN Castle Gate in Pretoria and the service is pathetic. I have phoned several times - holding on forever. I spoke to Bonge on the 25th of June (Ref ***). I spoke to Sibongelile (Ref ***) on the 26th of June to correct my account details as for my postal address. I have asked them to remove Itimize Billing, which I never agreed to. They said they would refund me. I am still waiting.

Before this I visited the MTN Store at Castle Gate and they reassured me that they will correct my email address on my statement - still showing incorrectly. After I have made so many thumb prints left and right for each little detail to be change. Still my MTN Statement shows the wrong address and I am paying more than I should. When will you correct it??? :-(

Very disappointed!

Elise van der Westhuizen ***