BAD SERVICE

IVE BEEN A LOYAL MTN CUSTOMER FOR MANY YEARS AND CANNOT BELIEVE WHAT HAS HAPPENED, 17TH NOVEMEBER I VISITED MTN MALL OF AFRICA TO UPGRADE MY CELLPHONE CONTRACT, ASSISTED BY NONHLANHLA,(CONTRACT TAKEN FOR SAMSUNG A20) AND WAS TOLD THAT SHOULD THE PHONE HAVE ANY PROBLEMS WITHIN 7 DAYS I CAN BRING IT BACK TO BE REPLACED, LOW AND BEHOLD THE SCREEN WORKED FOR TWO DAYS AND SUDDENLY HAD PROBLEMS, I THEN VISITED THE BRANCH ON THE 6TH DAY 23.11.2019 AND WAS TOLD THAT THE OUT OF BOX 7 DAYS RETURN POLICY DOES NOT APPLY IF THE BACK COVER HAS 1 HAIRLINE SCRATCH. I WAS ADVISED THAT THE PHONE NEEDED TO GO BACK TO SAMSUNG FOR WARRANTY CHECK AND THAT BECAUSE IT IS FESTIVE SEASON IT COULD EVEN TAKE TWO MONTHS,IVE TRIED CALLING THE BRANCH BUT THE PHONE JUST RINGINGS *** I HAVENT RECIEVED A CALL OR EMAIL OR ANYTHING SINCE RETURNING THE PHONE AND LEAVING EMPTY HANDED, I REFUSE TO PAY FOR A PRODUCT I DONT PHYSICALLY HAVE AND SHOULD I NOT GET ANY ANSWERS SOON I WILL STOP PAYMENT BEING DEDUCTED OF MY ACCOUNT, I AM AT MY WITS END