CW
Cathy W
1 reviews | Active since Aug 2013
08 Apr 2016, 12:10
Bad Service
MTN come back to me but they come back to me about the WRONG issue. The issue is the extra 2Gigs which has been added to my account without my knowledge it was requested that the contract must have a cap on, was not done. My debit order was also cancelled. All I want is for a senior person at MTN to phone me and to sort out my problems without giving me a reference number. I have received a reference number at the beginning of the month and the problem has not been sorted
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MTN South Africa's replyOfficial
11 Apr 2016, 22:37Hello wwwwww,
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've perused your account and see that the 2GB data bundle was deactivated on the 6th of April 2016. The information received from Autopage's system could have possibly included a mass data bundle service activation as the functionality of the service could have function different to that of the service that we offer.
A billing request has been logged for the additional charges to be credited. The request will be dealt with by our Billing Department and the necessary credits will be allocated to the account. This will reflect on your next statement that will be generated on the 16th of April 2016
The reference number for the billing query logged is REQ:***.
Once again we do apologize for any inconvenience caused. We will also still make contact with you and confirm further information that you request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've perused your account and see that the 2GB data bundle was deactivated on the 6th of April 2016. The information received from Autopage's system could have possibly included a mass data bundle service activation as the functionality of the service could have function different to that of the service that we offer.
A billing request has been logged for the additional charges to be credited. The request will be dealt with by our Billing Department and the necessary credits will be allocated to the account. This will reflect on your next statement that will be generated on the 16th of April 2016
The reference number for the billing query logged is REQ:***.
Once again we do apologize for any inconvenience caused. We will also still make contact with you and confirm further information that you request.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Apr 2016, 22:37
Official
Hello wwwwww,
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've perused your account and see that the 2GB data bundle was deactivated on the 6th of April 2016. The information received from Autopage's system could have possibly included a mass data bundle service activation as the functionality of the service could have function different to that of the service that we offer.
A billing request has been logged for the additional charges to be credited. The request will be dealt with by our Billing Department and the necessary credits will be allocated to the account. This will reflect on your next statement that will be generated on the 16th of April 2016
The reference number for the billing query logged is REQ:***.
Once again we do apologize for any inconvenience caused. We will also still make contact with you and confirm further information that you request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've perused your account and see that the 2GB data bundle was deactivated on the 6th of April 2016. The information received from Autopage's system could have possibly included a mass data bundle service activation as the functionality of the service could have function different to that of the service that we offer.
A billing request has been logged for the additional charges to be credited. The request will be dealt with by our Billing Department and the necessary credits will be allocated to the account. This will reflect on your next statement that will be generated on the 16th of April 2016
The reference number for the billing query logged is REQ:***.
Once again we do apologize for any inconvenience caused. We will also still make contact with you and confirm further information that you request.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,