LM
Luigi M
1 reviews | Active since May 2018
23 Nov 2020, 10:40
Bad Service
Did an upgrade on my contract early in November. I was told that Mtn would send me the reference number for the Device to be delivered. 20 business days later and Im still waiting.
I have contacted Mtn in 15 occassions and they've apparently been offline since last week. The most frustrating thing is that promises are made to call you back but no materializes.
I have had so many bad experiences with this network's service delivery it just bad.
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Replies (1)LM
I have done an upgrade early In November and I was advised that I will be receiving the device within 5-7 working day. It has been 14 business days and still no response. I've contacted your department 16 times and each time I'm informed about system being offline and I'm promised to be called back but no one ever does. I have been trying to contact your offices since 16/11/2020 and there was no luck.
Why are we as valued customers not informed about system offline?
Why are we not being called back?
Why is it so easy to just say we offline?
Why does staff have an attitude when questioned by offline?
Why is my inconvenience not being noted and accounted for?
Why does a network as big as MTN feel that it's okay to Shun the very client's who support you
Luigi M's updateReviewer Update
24 Nov 2020, 09:44I have done an upgrade early In November and I was advised that I will be receiving the device within 5-7 working day. It has been 14 business days and still no response. I've contacted your department 16 times and each time I'm informed about system being offline and I'm promised to be called back but no one ever does. I have been trying to contact your offices since 16/11/2020 and there was no luck.
Why are we as valued customers not informed about system offline?
Why are we not being called back?
Why is it so easy to just say we offline?
Why does staff have an attitude when questioned by offline?
Why is my inconvenience not being noted and accounted for?
Why does a network as big as MTN feel that it's okay to Shun the very client's who support you
LM
Luigi M's update24 Nov 2020, 09:44
Reviewer Update
I have done an upgrade early In November and I was advised that I will be receiving the device within 5-7 working day. It has been 14 business days and still no response. I've contacted your department 16 times and each time I'm informed about system being offline and I'm promised to be called back but no one ever does. I have been trying to contact your offices since 16/11/2020 and there was no luck.
Why are we as valued customers not informed about system offline?
Why are we not being called back?
Why is it so easy to just say we offline?
Why does staff have an attitude when questioned by offline?
Why is my inconvenience not being noted and accounted for?
Why does a network as big as MTN feel that it's okay to Shun the very client's who support you