1 reviews | Active since Mar 2015
bad service
I purchased an Iphone 5c via contract through Mtn in February 2014. I damaged my headset and requested MTN to repair it cause I pay insurance of R140.00 monthly. In total I pay +/- R500.00. My headset was damaged and booked into repairs in October 2014. The phone was barely a year old at time. It has been a struggle to get answers pertaining to the whereabout of my phone. I find it appauling that I have been without a phone that I pay R 500 for, for the pasted 6 months. I want my phone back, my insurance cancelled. and to be honest I would like to port my number back to the best service provider so far which is VODACOM!!<br> As their customer I am willing to collect my phone unrepaired...and will like all the insurance payments made to them so far. I am on the line with them right now and I am still not assisted. I have been on the phone for the passed 25 mins. this is appauling and unacceptable. What a disgrace.....To everyone out there who is with MTN you need to change service providers immediately they are robbing the public.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***