Bad Service,

01/12/2014 I emailed MTN to request them to reconnect my line since they blocked my contract phone since June 2014 for being behind on payment, I have been making monthly payments up until today, what I failed to understand and accept is that they told me I will forfeit all the air time data I had to be credited for the past six months and I request a document/proof of the contract I signed where it says that I have to forfeit the airtime if they blocked my number and until today I haven't got any response with the document, I have tried to following up on many occasions the only response I got was from their Legal department rep (Zola Matshoba) \ Please be advised that copy of your contract cannot be found in our records."Yesterday I called the call center again after holding for 1h20 minutes I spoke to a Similo Ndaba ( Call ref: ***) who told me that my airtime and data will be credited back to me I only if I pay the outstanding amount of R1796.00 which I have already paid yesterday. when I called again after being on hold for 1h50 minute using my own private phone I got through and spoke to a guy who refused to give me his name and put me on hold again for another 40 mt"""