ZL
ZOLA L
1 reviews | Active since Feb 2013
26 Mar 2016, 08:27
Bad service
Mtn billed an amount of R349.40 from my account in February 2016 although my contract ended November 2015 everytime I contact mtn they tell me their systems are down can I call back. I'm not impressed with their services all I want is my refund back,!!! ***
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Replies (1)
MTN South Africa's replyOfficial
29 Mar 2016, 16:21Hello NSL ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our billing team to assist with the matter REQ:***. Kindly allow a turnaround time of 7 to 14 working days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our billing team to assist with the matter REQ:***. Kindly allow a turnaround time of 7 to 14 working days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply29 Mar 2016, 16:21
Official
Hello NSL ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our billing team to assist with the matter REQ:***. Kindly allow a turnaround time of 7 to 14 working days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our billing team to assist with the matter REQ:***. Kindly allow a turnaround time of 7 to 14 working days.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,