OG
Ockert G
1 reviews | Active since Mar 2016
22 Mar 2016, 17:03
Bad service
Ref *** (Previous Hello Peter Complaint)<br> <br> 1. Don't you have a platform for direct engagement in this matter? Why do I need to go to hellopeter to get a response.<br> 2. Please let me know what airtime amount was left? <br> 3. Please provide me with proof that I requested to go onto Pre-paid. The option was given to me but I asked to terminate completely. I specifically discussed with the consultant that I have 30 days to use any unused airtime.
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MTN South Africa's replyOfficial
30 Mar 2016, 09:59Hello ojgouws,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had no airtime balance remaining on your number. You only had 600MB remaining which was carried over when your number was migrated to prepaid.
Please note that a copy of the signed documents for the prepaid migration has been emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had no airtime balance remaining on your number. You only had 600MB remaining which was carried over when your number was migrated to prepaid.
Please note that a copy of the signed documents for the prepaid migration has been emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Mar 2016, 09:59
Official
Hello ojgouws,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had no airtime balance remaining on your number. You only had 600MB remaining which was carried over when your number was migrated to prepaid.
Please note that a copy of the signed documents for the prepaid migration has been emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had no airtime balance remaining on your number. You only had 600MB remaining which was carried over when your number was migrated to prepaid.
Please note that a copy of the signed documents for the prepaid migration has been emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,