Bad service

Good day

I opened a month to month contract at N1 MTN. When i opened the contract they said i can cancel anytime without penalties. I called to cancelled my contract on 28 November. I am on a month to month contract. The woman made a mistake and did the cancelation end december and not November. That is not what i asked for. Since then i have been calling customer services and they are not helping.i have been calling since the 28 November and no one can help i even tried to cancell the cancellation to downgrade the package but he cannot. Today we spoke to a woman that kept interupting us while i was speaking. She told us that what he is saying does not matter. She was very rude not letting me speak. When we asked for the supervisor she said they wil tell us the same. We said we still want to speak to them and she said no and dropped the call. I am not happy with the service we received thus far. This is unacceptable is there anyone that can help with this. The want me to pay for December in January 2025. I have a bill on my contract which i think its unfair as i am paying in advance.I opened a month to month contract at N1 MTN. When i opened the contract they said i can cancel anytime without penalties. I called to cancelled my contract on 28 November. I am on a month to month contract. The woman made a mistake and did the cancelation end december and not November. That is not what i asked for. Since then i have been calling customer services and they are not helping.i have been calling since the 28 November and no one can help i even tried to cancell the cancellation to downgrade the package but he cannot. Today we spoke to a woman that kept interupting us while i was speaking. She told us that what he is saying does not matter. She was very rude not letting me speak. When we asked for the supervisor she said they wil tell us the same. We said we still want to speak to them and she said no and dropped the call. I am not happy with the service we received thus far. This is unacceptable is there anyone that can help with this. The want me to pay for December in January 2025. I have a bill on my contract which i think its unfair as i am paying in advance.I opened a month to month contract at N1 MTN. When i opened the contract they said i can cancel anytime without penalties. I called to cancelled my contract on 28 November. I am on a month to month contract. The woman made a mistake and did the cancelation end december and not November. That is not what i asked for. Since then i have been calling customer services and they are not helping.i have been calling since the 28 November and no one can help i even tried to cancell the cancellation to downgrade the package but he cannot. Today we spoke to a woman that kept interupting us while i was speaking. She told us that what he is saying does not matter. She was very rude not letting me speak. When we asked for the supervisor she said they wil tell us the same. We said we still want to speak to them and she said no and dropped the call. I am not happy with the service we received thus far. This is unacceptable is there anyone that can help with this. The want me to pay for December in January 2025. I have a bill on my contract which i think its unfair as i am paying in advance.I opened a month to month contract at N1 MTN. When i opened the contract they said i can cancel anytime without penalties. I called to cancelled my contract on 28 November. I am on a month to month contract. The woman made a mistake and did the cancelation end december and not November. That is not what i asked for. Since then i have been calling customer services and they are not helping.i have been calling since the 28 November and no one can help i even tried to cancell the cancellation to downgrade the package but he cannot. Today we spoke to a woman that kept interupting us while i was speaking. She told us that what he is saying does not matter. She was very rude not letting me speak. When we asked for the supervisor she said they wil tell us the same. We said we still want to speak to them and she said no and dropped the call. I am not happy with the service we received thus far. This is unacceptable is there anyone that can help with this. They want me to pay for December in January 2025. I have a bill on my contract which i think its unfair as i am paying in advance.