BAD SERVICE

I put in a claim on 15/01/2016 with your insurance department through a branch after I had sent emails following up on an online claim and never received a response. On the 8/02 my phone was taken into repairs and was asked to pay excess on the 23/02/2016 which was paid and the proof sent to the email provided. 3 weeks later I get a response advising that my tablet was ready for collection however I must sent proof of payment. On the same day another email comes from the queries dept requesting that I submit my cellphone number for the account number used as a reference. Which was given to me on an email about paying excess. To make things worse is that when you sign up for this insurance you being told you can get a loan phone but when they call you to arrange to collect you phone you immediately being told that there are no loan phones and they cannot give you the time when they will be available. .I have since forwarded he proof of payments to everyone and still no response.I am very disappointed by your service despite all my complaints and frustrations to your complaints department clearly I am not valued as a customer. Be that as it may, I will move to another service