OO
Obakeng O
1 reviews | Active since Nov 2012
17 Mar 2016, 11:40
Bad Service
I have a contract with MTN and I have been paying for services not rendered to me. I dont have access to network in my area and needless to say that I had no contact with the world in December (during my holidays) the explanation was that the network tower was down. Middle March and I still have the same issue.<br> I then contact MTN customer care to request my statement to be sent on the debit order date or soon there after and still no joy with my statement. I now receive smses alerting me that I am about to incurre cost from my usage limit\ when I have over 300 sms, 1, 5G AND 200 anytime minutes.<br> I also share a number with another user in the Free State area and this too has not being addressed. I WARN YOU ALL NOT TO USE MTN AS THEY ARE UNPROFFESIONAL, INCOSISTANT AND OFFER BAD SERVICE.<br> <br> "
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MTN South Africa's replyOfficial
22 Mar 2016, 12:37Hello KingObi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any previous complaint on the account regarding any coverage problems. Please contact our Coverage department on *** to assist you online.
We have a different email address on the account if the email address has changed you need to call the 809 call center to assist you with the changed. We have resent the invoice and statement to the email address as per Hello Peter. Note that the invoice and statement will only closed and finalized every month 13th and will be send to you 3 days later after the close of the invoice date.
Please note that only 1 cell number can be allocated to a sim card. Note the account reflect on an Open package no usage limit has been set up meaning that any data or calls made extra to the account after the 100 minutes and data has been used up will be charged to the account. Please contact the Corporate department to assist you online with any assistance, 809 is free from the handset. No usage limit only credit limit placed on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any previous complaint on the account regarding any coverage problems. Please contact our Coverage department on *** to assist you online.
We have a different email address on the account if the email address has changed you need to call the 809 call center to assist you with the changed. We have resent the invoice and statement to the email address as per Hello Peter. Note that the invoice and statement will only closed and finalized every month 13th and will be send to you 3 days later after the close of the invoice date.
Please note that only 1 cell number can be allocated to a sim card. Note the account reflect on an Open package no usage limit has been set up meaning that any data or calls made extra to the account after the 100 minutes and data has been used up will be charged to the account. Please contact the Corporate department to assist you online with any assistance, 809 is free from the handset. No usage limit only credit limit placed on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Mar 2016, 12:37
Official
Hello KingObi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any previous complaint on the account regarding any coverage problems. Please contact our Coverage department on *** to assist you online.
We have a different email address on the account if the email address has changed you need to call the 809 call center to assist you with the changed. We have resent the invoice and statement to the email address as per Hello Peter. Note that the invoice and statement will only closed and finalized every month 13th and will be send to you 3 days later after the close of the invoice date.
Please note that only 1 cell number can be allocated to a sim card. Note the account reflect on an Open package no usage limit has been set up meaning that any data or calls made extra to the account after the 100 minutes and data has been used up will be charged to the account. Please contact the Corporate department to assist you online with any assistance, 809 is free from the handset. No usage limit only credit limit placed on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any previous complaint on the account regarding any coverage problems. Please contact our Coverage department on *** to assist you online.
We have a different email address on the account if the email address has changed you need to call the 809 call center to assist you with the changed. We have resent the invoice and statement to the email address as per Hello Peter. Note that the invoice and statement will only closed and finalized every month 13th and will be send to you 3 days later after the close of the invoice date.
Please note that only 1 cell number can be allocated to a sim card. Note the account reflect on an Open package no usage limit has been set up meaning that any data or calls made extra to the account after the 100 minutes and data has been used up will be charged to the account. Please contact the Corporate department to assist you online with any assistance, 809 is free from the handset. No usage limit only credit limit placed on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,