AS
Andre S
1 reviews | Active since Mar 2016
14 Mar 2016, 20:49
Bad service
I sent my CAT phone in for repair on 19 Dec 2015 and untill today I am still without a phone almost three months later.Even after several e-mails to MTN they just tell me the phone is awaiting exchange and since the phone is no longer available they are awaiting an exchange unit! And I have to pay every month for a phone which I do not have..I find this unacceptable !
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 15:38Hello Are1Swart,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Repair Centre have advised that the handset has been exchanged and dispatched back to store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Repair Centre have advised that the handset has been exchanged and dispatched back to store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Mar 2016, 15:38
Official
Hello Are1Swart,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Repair Centre have advised that the handset has been exchanged and dispatched back to store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Repair Centre have advised that the handset has been exchanged and dispatched back to store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***