Bad Service

Good Day,<br> <br> It's been a month I took my iPhone to Cresta for repairs. They have been sending me from one corner to another. Since on Monday I received an Email saying I will be able to receive my iPhone within 24 to 48 hours. On Wednesday went there and they told me it's been dispatched and I should be able to get it on Friday. Went there on Friday and Mbongeni assisted me and told me the phone is being dispatched to the customer meaning its on the way with the courier, I should be able to receive it later during the day or on Monday. This morning went there and still there's no phone and saying it's been dispatched but don't know where to and they gave me bad attitude and saying they don't receive (get delivery to) any phones on Monday I should check it tomorrow. I'm really tired of dealing with this service from MTN and Cresta Mall in general. I just want my phone or they should just replace it. I will be travelling to the U.S in the next few weeks, need the phone issue to be resolved either before the end of business day or tomorrow the latest.<br> <br> I have all the communications with me as the proof how bad the service I'm getting till today.<br> <br> Regards,<br> Jonathan.