TM
Thale M
1 reviews | Active since May 2009
14 Mar 2016, 08:24
Bad Service
I have been having issues getting hold of MTN insurance department. What is going on with this department they keep saying it gives a peace of mind but all it is doing is causing me stress as I cannot get my cellphone repaired. I called the call centre today only to have the consultant put the phone down on me. She put me on hold next thing the line is disconnect I am sure she did it on purpose as she was rude from the beginning of the call. It is so hard trying to get through to this department what a nightmare.
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MTN South Africa's replyOfficial
14 Mar 2016, 20:56Hello ThaleM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply14 Mar 2016, 20:56
Official
Hello ThaleM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***