nM
nicolette M
1 reviews | Active since Dec 2014
08 Mar 2016, 14:16
bad service!!!!!
I app**** for a additional contract with mtn i have been a client with mtn for years and have a contract that goes off by debit order on the 7 th of every month. I app**** for a addissional contract on the 3rd and after numerous messages for Elias to phone me back i had to phone the credit vetting department myself only to find out my contract was declined due to my mtn other contract not paid!!!! It wont be paid on the 3rd as my debit order os for the 7th.! Phoned preller walk mtn again now Elias is on lunch... How do you go out on lunch without helping your customers first after numerous messages!!! I am very dissapointed in mtn and demands answers for this!!!
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2016, 16:07Hello nicolettemeiring,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2016, 16:07
Official
Hello nicolettemeiring,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,